People Plus Process Plus Tools Equals Success: Taking Quality to the Next Level

Gilbane Building Company has long had an excellent Quality in Construction (QIC) program. We will discuss the elements of a successful QIC program and talk about why people, processes, and tools are essential to successfully providing value to the customer and enabling continuous improvement. We will review the benefits realized to date in our BIM 360 Field software implementation—anticipated benefits as well as unanticipated breakthroughs in knowledge sharing, business intelligence, and collaboration. Discussion will include relevant quality metrics and big data analysis, and we will cover how to find the story behind the numbers.